My Letter to Grocers: A Recipe for Disaster

My Letter to Grocers: A Recipe for Disaster

Dear Grocer, your brand's reputation is at stake when independent shoppers lack the knowledge and training needed to represent your store. Every interaction—every chat, replacement, or refund—reflects on you. This letter discusses why investing in shopper education and focusing on quality service is essential for long-term success.

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Tipping the Scales: How Gratuity Became the New Wage for the Oldest Exploitation

Tipping the Scales: How Gratuity Became the New Wage for the Oldest Exploitation

In the United States, tipping is often seen as a gesture of appreciation for good service, but its roots reveal a much darker history. Emerging from post-Civil War America, tipping was used as a tool to reinforce racial and economic hierarchies, particularly in the South where newly freed Black workers were relegated to low-wage service positions. Customers, rather than employers, were made responsible for compensating these workers, perpetuating a system of exploitation that has persisted into modern times. This article explores the uncomfortable truth behind tipping’s history and argues for a rethinking of how we reward service, advocating for fair wages as a fundamental right rather than an optional extra.

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