Shopper Thoughts - July 6

Ever Feel Like Your Groceries Were Bagged by a Toddler on Vacation?

Hot food cuddled up next to the popsicles.

Raw chicken lounging on your grapes.

Toilet bowl cleaner… spooning your cucumbers.

Yeah, we’ve all been there.

The Real Problem? Inconsistent Service.

And none of the platforms are innocent. But they’ll never admit guilt. The blame is spread evenly between the customer, the shopper, the store, and the platform. It’s a four-way. And you thought three-ways were complicated.

The Customer Comes First… Sort Of

They’re not always right — let’s be real — but they are the reason we’re all here.

And shoppers? Our knowledge and experience inside the store directly affect revenue. Prioritizing speed over accuracy and attentiveness is a recipe for disaster.

Refund the wrong thing, replace it with junk, and guess what? That reflects on the store, not just the shopper.

Imagine a customer walking into the store a few hours later and seeing the exact item they were told was out of stock.

It happens all the time.